Shipping policy

TrenzBuy Shipping Policy

At TrenzBuy, we are committed to delivering your orders quickly and safely.

Order Processing Time

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders are not processed or shipped on Sundays or public holidays.

Shipping Time

  • Once shipped, orders are delivered within 5 business days.
  • Delivery timelines may vary slightly depending on your location and courier availability.

Shipping Charges

  • Shipping charges (if any) will be displayed at checkout.
  • We may offer free shipping on selected products or promotions.

Order Tracking

  • Once your order is shipped, you will receive a tracking ID/link via SMS or email.
  • You can use this to track your order in real time.

Delivery Delays

  • While we aim for timely delivery, delays may occur due to:
    • Weather conditions
    • Logistics issues
    • High order volume
  • TrenzBuy is not responsible for delays caused by courier partners.

Incorrect Address

  • Please ensure your shipping address is correct.
  • We are not responsible for orders delivered to incorrect or incomplete addresses provided by customers.

Failed Delivery Attempts

  • If delivery fails due to customer unavailability or incorrect details:
    • The courier may attempt re-delivery
    • If unsuccessful, the order may be returned to us

Damaged Package

  • If the package appears damaged at delivery:
    • Do not accept it if possible
    • Record an unboxing video for proof
    • Contact us immediately within 48 hours